Summary Article CCC by Queesnlad Government

Five Cross Culture Capabilities (CCC)

1.      CCC Self-reflection : understanding self

Self-Reflection also known as a self awareness, this is the first step in achieving culture capability. It requires when you identify  as strengths and areas particularly in relation to working across culture. The aims of this step you is would allow individuals to avoid making conclusion about difference and value judgments about behaviors and actions. Self-reflection allows staff to reflect on their own cultural background, preferences, and also illuminate share practices across culture. It also allows individuals to query their own assumptions and bridge divides barriers between cultural groups.

Self-reflection has long been central to nursing practice but also been established  as a starting point of cross-cultural work more generally, across disciplines. Self-reflection also is the starting point of cultural capability. Self-reflection is integrated into all cultural competency training. Self-reflection develops sophisticated framework for thinking about intercultural communication. Self-reflection increases individual cultural awareness knowledge and skills

The first step to recognizing and having capacity to respond to the needs of others is to be aware of your own needs and biases. Providing the best health care to all people means understanding biases and using self-reflection as a way to deepen your understanding of the culture itself to avoid making assumptions or stereotypes about culture.

2.      CCC Cultural Understanding

This culture ability is about building individual capacity to consider the impact of differences views, health beliefs and values. The purpose of this cultural capability is to outline some broad cultural differences and how they should be considered, in health service delivery. Cultural-sensitive approaches and responses are required to improve services to diverse consumers.

3.      CCC : Context

It is important to be able to put understanding of culture in context  and also to understand the situation of an individual client or population group. To understand the situation of client or population group the following context should be considered :

·         a person or community group’s context includes, is not limited to the following :  employment, housing, income, and the context of the country of origin and the migration process

4.      CCC : Communication

It is refers to the capacity to overcome cultural and linguistic barriers to achieve shared understanding and convey information. It is also requires the capacity to adapt communication styles and take cues from people to achieve mutual understanding.

Cultural competent communication in the cross-cultural context also entails ‘Linguistic competency’ which is defined as the capacity of an organization and its personnel to communicate effectively, and convey information in a manner that is easily understood by diverse audiences, including persons of limited English Proficiency , those who have low literacy skills or are not literate, and individuals with disabilities.

5.      CCC : Collaboration

Collaborative practice can refer to the capacity to work across barriers in the health system. Collaborative encompasses clinical skills. Collaboration also includes community engagement and partnership as an essential principle of cultural competency. Collaboration also infers productive and open exchange of information as well as compromise and respect for different perspective.